Refund Policy
30-Day Money-Back Guarantee: We stand behind our services
with a 30-day satisfaction guarantee.
1. Refund Eligibility
You may be eligible for a refund under the following conditions:
- Request made within 30 days of service purchase
- Service has not been fully delivered or completed
- You are not satisfied with the quality of our consultation
- Technical issues prevent service delivery
2. Non-Refundable Services
The following services are not eligible for refunds:
- Emergency utility services already provided
- Completed utility bill analysis reports
- Services used for more than 30 days
- Third-party fees or charges
- Services terminated due to policy violations
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Call (888) 515-1083 or email contact@expertutilitysolutions.com
- Provide Information: Include your account details, service date, and reason for refund
- Review Process: We will review your request within 3-5 business days
- Refund Processing: Approved refunds are processed within 7-10 business days
4. Partial Refunds
In some cases, we may offer partial refunds:
- When services have been partially delivered
- For subscription services used for part of the billing period
- When third-party costs cannot be recovered
5. Refund Methods
Refunds will be processed using the same payment method used for the original transaction:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Digital Wallets: 3-5 business days
6. Cancellation Policy
You may cancel scheduled services:
- 24+ hours before: Full refund
- Less than 24 hours: 50% refund
- No-show: No refund
7. Dispute Resolution
If you’re not satisfied with our refund decision, you may:
- Request a review by our customer service manager
- File a complaint with your credit card company
- Contact your local consumer protection agency
8. Contact Information
For refund requests or questions about this policy:
Phone: (888) 551-5345
Email: Info@Utilityserviceexperts.com
Hours: Monday-Friday, 9 AM – 6 PM EST
Phone: (888) 551-5345
Email: contact@Utilityserviceexperts.com
Hours: Monday-Friday, 9 AM – 6 PM EST